POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please ensure you contact Joe Black directly at info@joeblack.com.au to inform us of your intention immediately upon inspection, so that we know to expect your package.

To be eligible for a return, your item must be unused and in the same condition that you received it. You’ll also need to include the original packaging in good condition. To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail it to:
Joe Black Returns
37 Smith Street
Fitzroy
Victoria 3065

Please enclose all your contact details and we will advise you once we have received the items.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Sale goods will not be returned or exchanged, so please be sure when purchasing items on sale.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping and handling charges will not be refunded unless the item sent was incorrect or faulty.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@joeblack.com.au.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@joeblack.com.au and send your item to:

Joe Black Returns
37 Smith Street
Fitzroy
Victoria 3065

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail it to:

Joe Black Returns
37 Smith Street
Fitzroy
Victoria 3065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, shipping and handling costs will be refunded only if the item sent was incorrect or faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.